Alliance Plumbing’s Customer Service Guarantee

Service .Skill .Standards

The Alliance Plumbing team value exceptional customer service and will always endeavour to minimise disruption to your home or business.

Whether we come to your home to fix a leaking tap, or we design and install a large property development stormwater drain project, we aim to offer you, our customer, a positive customer experience.

We are Committed to Providing Competitive Fixed Price Quotes

From the installation of dishwashers to the purchase of new hot water systems, we aim to provide competitive pricing. You can be sure Alliance will provide you the most time efficient and cost effective way to address your plumbing needs.

We Will Respect Your Time

When you book your job, we will provide you with an appointment window or a fixed time of arrival.

The first job of the day is a fixed time appointment and we will arrive at that time. This can be between 7am – 8am. Other appointments are booked in time windows as prior jobs can affect when we arrive at your job. Aspects such as traffic and how long it takes to complete previous jobs can alter start times. We will always keep you as informed as we possibly can.

We will call you ahead of time if any changes are necessary due to adverse weather conditions, staff illness or traffic accidents.

We Will Treat You & Your Home or Business With Respect

Our plumbers will arrive wearing an Alliance Plumbing uniform and will introduce themselves. They are trained and equipped to carry out a comprehensive assessment of the job on the first visit.

Our team will offer to clean up before they leave. If you prefer to do your own clean up to reduce costs, we respect that decision.

We Are Happy to Answer Your Questions

You can ask the plumber on your job to clarify anything you are unsure of, or you can contact us 24 hours a day, 7 days a week, in any of the following ways: 

• Call our local service centre team on 07 3397 2030
• Complete the online enquiry form
• Send us an e-mail

We will get back to you by the close of the next business day.

We Provide Emergency Repairs

We offer a 24 hour emergency plumbing service, so we can be there when you need us most. Make sure you let our service centre team know it’s an emergency so that we can prioritise your job.